Kavis Network helps small and medium businesses in three ways. Pick the one that matches your problem, or start with the free 30-minute AI audit and we'll tell you honestly whether AI is the right fix.
BuildCustom AI agents & workflow automationAI agents that answer and book, automations that remove manual work, RAG chatbots over your own documents.See the service →
SecureAI agent & RAG chatbot security testingAuthorised testing of your AI agents, LLM apps and RAG chatbots for prompt injection, data leaks and tool misuse.See the service →
TrainCorporate AI & AI security trainingHands-on workshops so your team uses AI productively and safely. Tamil or English, online or on-site in Chennai.See the service →
Chatbot, workflow automation or AI agent: which do you need?
These three are often mixed up. They solve different problems, and many businesses only need the simplest one.
| Chatbot | Workflow automation | AI agent | |
|---|---|---|---|
| What it does | Answers questions in a conversation | Runs the same steps every time something happens | Decides which steps to take to reach a goal, and uses tools to do them |
| Example | Answers "what are your fees?" from your FAQ and price list | Every new invoice PDF is read and added to your sheet | Reads an enquiry, checks your calendar, books a slot and follows up |
| Best when | People keep asking the same questions | The task follows clear, fixed rules | The task needs judgement and several tools, and a person can review risky steps |
| Main risk | Wrong or leaked answers | Breaks quietly when inputs change | Takes the wrong action; needs limits and human approval |
| Effort and cost | Low to medium | Low to medium | Medium to high |
When another approach may be better
- The task happens rarely. If it takes an hour a month, automating it may cost more than it saves.
- A ready-made tool already does it. Your billing or CRM software may have the feature built in. We'll say so on the audit call.
- The process itself is unclear. Automation copies the process you have. If it's messy, fix the process first.
- A wrong answer would be costly and can't be reviewed. Keep a person in charge, and use AI only to prepare drafts.
Start with a free 30-minute AI audit
On a Google Meet call, you tell us how your business runs. We point out three tasks AI agents or automations could take over, the security risks to watch, and a clear next step you can act on with us or on your own. It is free and there is no obligation.